Guest Service Associate

Residence Inn Phoenix Mesa
Mesa, AZ

Part Time
The Residence Inn Mesa is looking for a fun and outgoing individual to join our team!

Guest Service Associate

Posted October 24, 2019


Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an efficient, warm and friendly manner.

* Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

* Date stamps, sorts, and racks incoming mail, faxes and messages.

* Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

* Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

* Accurately checks out guests and communicates departures with housekeeping staff.

* Accurately computes bill, collects payment, makes change for guests and makes deposits according to management cash handling procedures.

* Makes, confirms and cancels reservations via telephone, computer and in writing.

* Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

* Posts charges such as room, food, liquor, or telephone, to ledger.

* Deposits guests' valuables in hotel safe or safe deposit box.

* Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

* Maintains the cleanliness and organization of the hotel lobby and front desk area.

SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities

Job Type: Full-time


  • hotel: 1 year (Preferred)

Job Type: Part Time

Salary: $12.00 / Hour


  • Customer Service Skills: 1 year (Required)

Job Type: Part-time

Salary: $12/ Hour

Residence Inn Phoenix Mesa

117 Room Extended Stay

Our Hotel

Residence Inn Phoenix Mesa is the premier extended stay hotel in the East Valley. Our newly renovated property offers spacious studios, 1 and 2 bedroom suites with living, working, sleeping areas and fully equipped kitchens. Complimentary amenities include a daily hot breakfast buffet, patio with a putting green and fire pit, Wi-Fi, grocery shopping services, Sports Court and parking. Tackle your workouts in the modern 24-hour Fitness Center or unwind in the outdoor heated pool and spa. For snacks stop by the 24-hour Market. Looking for a place to mingle? Join us for the Residence Inn Mix on Monday-Wednesday evenings for complimentary beer and wine alongside a spread of great eats, including hors d'oeuvres, desserts and BBQ. We are conveniently located near US 60 and Highway 101, just minutes from Phoenix Sky Harbor International Airport, Chicago Cubs Spring Training, Downtown Mesa, Gilbert, Chandler and Scottsdale.