Guest Service Representative

Courtyard Ogden
Ogden, UT

We are a team not because we work together, we are a team because we respect , trust and care for each other. Come join our team!

Guest Service Representative

Posted October 24, 2019

Provide excellent guest service in an efficient, courteous professional manner; follow Marriott standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.

•Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
•Promote and sell services/amenities of the hotel.
•Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
•Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individuals.
•Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
•Check all credit cards for validity before the end of the shift.
•Learn and utilize FOSSE.
•Ensure all cash, check and miscellaneous departments are in balance at shifts end.
•Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
•Have a thorough working knowledge of emergency procedures.
•Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
•Report any unusual occurrences or request to the manager.
•Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry, this role also includes Graveyard shift.
•Utilize Service Recovery Log and other necessary communication logs from shift to shift.
•Maintain stock/cleanliness in the market area.
•Other duties as assigned, of which the associate is capable of performing.

Courtyard Ogden

193 Room Hotel

Get the Courtyard by Marriott experience in Ogden, Utah

Discover Ogden, Utah from the beautiful Courtyard by Marriott Ogden, the hotel that has it all. Meet up, work or relax in the state-of-the-art lobby where you can connect to free Wi-Fi, work in our sitting area, check the weather and airport conditions via our GoBoard, or meet at The Bistro, the go-to spot to grab breakfast or drinks and dinner during the evening. Unwind in the comforts of the spacious guestrooms with plush bedding, ample work space and free high-speed internet access. All guests have access to our well-equipped fitness center, indoor pool and hot tub to stay refreshed and energized. Our hotel venue features over 24,000 square feet of flexible event space perfect for large celebrations, weddings or small meetings. Stay at Courtyard Ogden and enjoy the convenience of being located near Historic 25th Street, Weber State University, Linquist Field, and Hill Air Force Base. Your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before!