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Posted October 24, 2019
Provide excellent guest service in an efficient, courteous professional manner; follow Marriott standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
•Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
•Promote and sell services/amenities of the hotel.
•Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
•Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individuals.
•Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
•Check all credit cards for validity before the end of the shift.
•Learn and utilize FOSSE.
•Ensure all cash, check and miscellaneous departments are in balance at shifts end.
•Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
•Have a thorough working knowledge of emergency procedures.
•Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
•Report any unusual occurrences or request to the manager.
•Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry, this role also includes Graveyard shift.
•Utilize Service Recovery Log and other necessary communication logs from shift to shift.
•Maintain stock/cleanliness in the market area.
•Other duties as assigned, of which the associate is capable of performing.
193 Room Hotel