Front Desk Night Audit

Residence Inn Atlanta Cumberland/Galleria
Smyrna, GA

Part Time

Front Desk Night Audit

Posted October 29, 2019

Night Auditor

Job Description

Title: Night Auditor - Part Time

Immediate Supervisor: Front Office Supervisor

Standard: 1. Provide exceptional customer service to every guest, creating the desire

for the guest to return.

2. Improve the perceived value of the hotel through a display of

absolute professionalism, proficiency and responsiveness.

3. Ensure maximum profitability by attaining a “perfect” fill when possible.

4. Audit and balance the day’s work.

Job Summary: Responsible for the overall hotel to ensure every guest’s expectations are met or exceeded and every guest request is filled promptly. Direct shuttle driver and breakfast bar attendant to ensure a safe and comfortable stay for every guest.

Responsibilities:

• Arrive in uniform, including name tag, ready to work 10 minutes before scheduled start time.

• Maintain positive guest relations attitude and present a professional image that reflects this attitude.

• Perform MOD duties

• Check guests in and out as well as taking reservations.

• Inspect discrepant rooms and update the housekeeping status.

• Clean dirty rooms as necessary.

• Ensure daily activity is properly closed out by front desk clerks and make adjustments to work as necessary.

• Run night audit and ensure all reports are properly distributed. Update housekeeping reports and keep a list of all rooms that check out.

• Act as manager on duty to ensure bellmen complete daily checklist.

• Assist and set up breakfast bar as necessary.

• Ensure cooks arrive as scheduled.

• Use company policy to resolve any guest requests or complaints. Provide creative solutions when necessary.

• Respect guests, company and coworkers as well as their professions and privacy.

• Adhere to house rules and company policies as outlined in Employee Handbook.

• Other duties as assigned.


Residence Inn Atlanta Cumberland/Galleria

130 Room Extended Stay

Our Hotel

A top hotel near SunTrust Park, the Residence Inn by Marriott Atlanta Cumberland Galleria hotel is ready to be a home away from home. Our TripAdvisor Hall of Fame hotel offers a free hot breakfast buffet in the morning and an evening social, the Residence Inn Mix where guests can mingle with fellow travelers over refreshments. 

We've perfected the extended-stay experience by providing well designed all-suite accommodations with 50% more space than most hotels in Smyrna. Smartly appointed suites offer a large living area, work station, free Wi-Fi and sleeping areas with plush new bedding. At our garden style hotel there's even a full kitchen with a fridge, stove, oven and microwave. 

Our pet friendly Smyrna hotel is near Lockheed-Martin, Dobbins Air Force Base, Cobb Energy Center and walking distance of the home of the Atlanta Braves, SunTrust Park at The Battery.