Night Auditor

Hyatt Place Boise/Downtown
Boise, ID

Part Time

Night Auditor

Posted November 4, 2019

1. Provide exceptional customer service to every guest, creating the desire  for the guest to return.

 2. Improve the perceived value of the hotel through a display of  absolute professionalism, proficiency and responsiveness. 

3. Ensure maximum profitability by attaining a “perfect” fill when possible.

 4. Audit and balance the day’s work.

 Job Summary:

 Responsible for the overall hotel to ensure every guest’s expectations are met or exceeded and every guest request is filled promptly. 

 Responsibilities:

 • Arrive in uniform, including name tag, ready to work 10 minutes before scheduled start time. • Maintain positive guest relations attitude and present a professional image that reflects this attitude.

 • Perform MOD duties

 • Check guests in and out as well as taking reservations.

 • Inspect discrepant rooms and update the housekeeping status. 

• Clean dirty rooms as necessary.

 • Ensure daily activity is properly closed out by front desk clerks and make adjustments to work as necessary. 

• Run night audit and ensure all reports are properly distributed. Update housekeeping reports and keep a list of all rooms that check out. 

• Act as manager on duty to ensure bellmen complete daily checklist.

 • Assist and set up breakfast bar as necessary.

 • Ensure cooks arrive as scheduled.

 • Use company policy to resolve any guest requests or complaints. Provide creative solutions when necessary.

 • Respect guests, company and coworkers as well as their professions and privacy. 

• Adhere to house rules and company policies as outlined in Employee Handbook.

 • Other duties as assigned.

Hyatt Place Boise/Downtown

150 Room Hotel

Upscale Hotel in the Heart of Downtown Boise

Hyatt Place Boise / Downtown is the perfect home base for exploring the western hub of Boise, Idaho. We’re situated in the heart of the city, just a few minutes from attractions such as Boise State University and the Idaho State Capitol. When you’ve had your fill of exploring, relax in our comfy guestrooms. Welcome to Hyatt Place Boise / Downtown.

What Our Guests Love:

  • Cozy guestrooms: 150 spaces equipped with free Wi-Fi, work desks, and separate sitting areas with sofa beds
  • The prime Boise location: Right in downtown Boise and walking distance to Boise Plaza, shops, restaurants, and the Idaho State Capitol
  • Stay near BSU: Cheer on the Broncos at Boise State University, just two miles away
  • 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time
  • Relaxing features: Enjoy the 24/7 Gym and refreshing outdoor pool