Posted November 5, 2020
Responsible for the overall hotel to ensure every guest’s expectations are met or exceeded and every guest request is filled promptly. Direct shuttle driver and breakfast bar attendant to ensure a safe and comfortable stay for every guest.
Responsibilities: • Arrive in uniform, including name tag, ready to work 10 minutes before scheduled start time. • Maintain positive guest relations attitude and present a professional image that reflects this attitude. • Perform MOD duties • Check guests in and out as well as taking reservations. • Inspect discrepant rooms and update the housekeeping status. • Clean dirty rooms as necessary. • Ensure daily activity is properly closed out by front desk clerks and make adjustments to work as necessary. • Run night audit and ensure all reports are properly distributed. Update housekeeping reports and keep a list of all rooms that check out. • Act as manager on duty to ensure bellmen complete daily checklist. • Assist and set up breakfast bar as necessary. • Ensure cooks arrive as scheduled. • Use company policy to resolve any guest requests or complaints. Provide creative solutions when necessary. • Respect guests, company and coworkers as well as their professions and privacy. • Adhere to house rules and company policies as outlined in Employee Handbook. • Other duties as assigned
Courtyard by Marriott Charlotte Airport/Billy Graham Parkway
175 Room Hotel
Combining leisure comforts with high-tech amenities, Courtyard Charlotte Airport/Billy Graham Parkway welcomes travelers with refreshing new designs, exceptional service & thoughtful amenities including complimentary shuttle service 24/7. Sitting footsteps from Billy Graham Library, we put the best of Queen City at your fingertips including the NASCAR Hall of Fame, US White Water Center & The Olde Mecklenburg Brewery. Our Charlotte Airport hotel pampers guests with well-designed rooms & a lobby that invites you to think outside-the-room with media pods, free Wi-Fi, GoBoard technology, a 24-hour business center & tasty menu options from The Bistro. Host meaningful meetings in almost 6,000 sq. ft. of flexible meeting space in Charlotte, NC complete with high-speed internet & cutting-edge AV equipment. Stay fit on the road with a leisurely swim in our outdoor pool or a workout in the fitness center. From hard at work, to right at ease, discover great stays at Courtyard Charlotte Airport Billy Graham Parkway!