In search of a strong and personable leader!

Front Office Manager

Posted November 10, 2020

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas. 

Responsibilities: • Arrive in uniform, including name tag, ready to work 10 minutes before scheduled start time. • Ensures proper security of staff and guests • Train, cross-train and retrain all front office personnel. • Set weekly front office work schedules. • Supervise workloads during shifts. • Evaluate job performance of each employee. • Maintaining brand standards • Maintain working relationships with all departments. • Verify that accurate room status information is maintained. • Ensure complete guest satisfaction and resolve guest problems. • Update/maintain group information/requests • Maintain labor to assigned budget or less. • Must be able to work all shifts • Perform daily bank deposits. • Assist with sales calls • Inventory and ordering of office supplies. • Conduct monthly front office meetings. • Review and maintain front desk log. • Ensure that Rewards program is followed and adhered to. • Clean rooms as necessary. • Adhere to house rules and company policies as outlined in Employee Handbook. • Other duties as specified by the General Manager on an "as needed" basis.

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Courtyard by Marriott Charlotte Airport/Billy Graham Parkway

175 Room Hotel

Our Hotel

Combining leisure comforts with high-tech amenities, Courtyard Charlotte Airport/Billy Graham Parkway welcomes travelers with refreshing new designs, exceptional service & thoughtful amenities including complimentary shuttle service 24/7. Sitting footsteps from Billy Graham Library, we put the best of Queen City at your fingertips including the NASCAR Hall of Fame, US White Water Center & The Olde Mecklenburg Brewery. Our Charlotte Airport hotel pampers guests with well-designed rooms & a lobby that invites you to think outside-the-room with media pods, free Wi-Fi, GoBoard technology, a 24-hour business center & tasty menu options from The Bistro. Host meaningful meetings in almost 6,000 sq. ft. of flexible meeting space in Charlotte, NC complete with high-speed internet & cutting-edge AV equipment. Stay fit on the road with a leisurely swim in our outdoor pool or a workout in the fitness center. From hard at work, to right at ease, discover great stays at Courtyard Charlotte Airport Billy Graham Parkway!